Human Territoriality in P2P Accommodation: An Examination of Guest Experience

Journal of Travel Research, Ahead of Print. Peer-to-peer (P2P) accommodation concerns economic transactions that involve people’s private territory. To provide a fresh perspective on P2P accommodation, this article emphasizes the territorial complexity in such accommodation and proposes to understand guest experience through the lens of human territoriality. Following an interpretative phenomenological approach, this article examined…

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Residents’ perception of a mature and mass tourism destination: The determinant factors in Gran Canaria

Tourism Economics, Ahead of Print. Residents’ perception towards tourism has been studied in previous literature, but, in many cases, the analysis is based on studies of the impacts of new developments. In this study, we analyse the main determinant factors of residents’ perception in Gran Canaria, a well-known mature and mass tourism destination in Europe….

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Understanding Consumer Enchantment via Paranormal Tourism: Part I—Conceptual Review

Cornell Hospitality Quarterly, Ahead of Print. Tourism-hospitality businesses sometimes market consumer experiences in terms of “enchantment,” although this phrase is often used vaguely or variously. Therefore, we approached the issue conceptually by examining prior research on the experience economy, extraordinary architectural experiences, and accounts of paranormal tourism. Our critical overview suggests that we are dealing…

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Why Service Recovery Fails? Examining the Roles of Restaurant Type and Failure Severity in Double Deviation With Justice Theory

Cornell Hospitality Quarterly, Ahead of Print. Due to the increasingly competitive nature of the industry, the prevalence of service failure in restaurants has made a satisfactory service recovery critical for retaining customers. However, the success rate of service recovery is far from satisfactory. Informed by Rawls’s justice theory, this study explored service recovery failures (double…

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A complementary product of a nearby ski lift company

Tourism Economics, Ahead of Print. The availability of attractive complementary products offered by a nearby company positively affects other companies in the value network of a winter sports destination. We aim to illustrate empirically the positive effects of the campaign of a local ski lift company in Switzerland on other companies in the same value…

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Tourists’ revisit intention to UNESCO world heritage sites in a developing nation: Investigating the mediating role of place dependence

Journal of Vacation Marketing, Ahead of Print. The purpose for this study is to examine the factors affecting tourists’ revisit intention to UNESCO World Heritage Sites in a developing nation. Additionally, the mediating role of place dependence on this relationship is also inspected. Data were collected via a structured questionnaire from 300 foreign tourists visiting…

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Redefine Your Revenue Management Strategy

‘We started the year in 2020 and ended it in 2030’Advertorial by Kevin Duncan, Senior Director, Strategic Commercial Initiatives at The Rainmaker Group, a Cendyn company This quote from Inspired Capital co-founder Alexa von Tobel perfectly encapsulates the realities of the hospitality industry today. Trends have accelerated and we seem to have jumped ahead a decade,…

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