In today’s advancing technological age, finding the right balance between technology and human touch is becoming more and more difficult, but also even more important than ever before.
Sam Shank, co-founder of HotelTonight, now heads up Airbnb’s hotel division and spoke about the push last week at the Skift conference in NY.
New research from predictive traveller intelligence company ADARA has revealed the impact of uncertainty around Brexit on both inbound and outbound travel to and from the UK.
As the line between online travel booking and shopping blurs in China, brands are partnering with travel platforms to advertise to users while they plan their trips.
Brand USA, the nation's tourism marketing arm, faces de-funding in 2021 if Congress doesn’t act.
Up to 150,000 UK holidaymakers affected with 9,000 British jobs at risk as firm looks for £200m in funds.
The company has been accused of flouting a crackdown aimed at outlawing pressure selling tactics on hotel room sales.
While a great portfolio of hotels remains a cornerstone of Marriott's offering, the group understands that in today's climate they must go further to keep loyal customers in the fold.
In the first quarter of 2019, Airbnb actually beat Expedia in terms of booked room nights, although it is still some distance behind in bookings.
The importance of a single source of truth as the centerpiece of a profitable customer relationship management strategy is one of the key takeaways from H2C’s Global CRM Study.