Following the French Economy Minister’s claim against Expedia in 2013, the Paris Court of Appeals now heavily fined Expedia for contracts with hotel partners that create a “significant imbalance” between the parties.
With nearly two out of three airline bookings made via desktop websites, the airlines aren’t doing a very good job making consumers happy.
While Hawaiian Airlines has opted for two-way SMS to make the service accessible to more of its passengers, Air New Zealand has gone high-tech with the development of a digital human, Sophie, to interact with customers.
Management thinking is moving towards an understanding of human action as a process of sense making. What an organization becomes emerges from the sense-making relationships of its members, rather than being determined by the choices of few powerful individuals.
HEBS Digital’s whitepaper will guide hoteliers on the budgeting process by outlining the tools needed to engage, acquire, and convert travel consumers, as well as enhance the on-property guest experience, and inspire guests to book a future stay.
The campany’s new Parity+ tool is a response to the hotel enterprises’ growing concern to establish parity in pricing structure for their inventory and to ensure that there is no variance in rates and availability across any of the OTAs and brand site.
A new study examines how digital disruption is redefining the customer’s travel experience across the hospitality industry in Asia.
The rise in popularity of these hotels can be drilled down to three reasons: cheaper price points, the flexibility they afford, and new offerings in experiential design.
The 4th edition Egencia Business Travel and Technology Survey reveals U.S. business travelers have opposing views on AI and VR compared to global counterparts.
In line with the Senate, the House of Representatives overwhelmingly approved a proposal demanding that Swiss hotels will be allowed to offer lower prices for their accommodation on their websites than online travel fare aggregators, including Booking.com.